Gift card FAQs

What denominations do you offer?

Gift cards can be loaded with any value from £1 to £1000. We offer pre-denominated cards which have the value printed on them in the following denominations: £5, £10, £25, £50, £100

Do you offer different styles of gift cards and gift card wallets?

We do offer Christmas themed wallets during the festive season, but ordinarily we provide our standard M&S branded black wallets. The standard M&S gift card remains the same throughout the year, M&S branded black.

Where do you deliver gift cards?

We currently deliver gift cards to one single business address per order in the UK and Ireland.

Can you deliver gift cards to multiple addresses?

Not at the present time.

How are gift cards delivered?

Gift cards are delivered in a sealed secure envelope or package by UPS. A signature will be needed upon delivery.

When will my gift card order be delivered?

Please allow up to 4 working days to receive your physical gift cards from order placement.

Is there a charge for gift card delivery?

Postage is free for bulk delivery to one address. We do not currently offer delivery to multiple addresses. We are able to offer you free fulfilment for e-gift cards should you wish to order this product instead.

Where can I spend my M&S gift cards?

Gift cards and e-gift cards can be redeemed at M&S stores in the United Kingdom, ROI and the Channel Islands (including outlet, railway, motorway and airport stores, but excluding Jersey, BP connect stores and M&S Opticians locations) and online at ( for Republic of Ireland).

What can be bought with gift cards?

Gift Cards and e-gift cards may be used to purchase goods of a higher price than the amount on the card, on payment of the difference.

Gift cards cannot be exchanged for cash or used to pay for M&S Bank services, products, or outstanding card balances, made to measure shirts, personalized cards, M&S Energy, to buy another gift card, e-gift card, or to pay Clearpay instalments.

Gift cards cannot be used to pay for made-to-order curtains purchased online, but can be used to pay for made-to-order curtains purchased in-store.

Gift cards cannot be used on

Where do I find my gift card PIN and 19 digit code?

Both the 19 digit code and 5 digit PIN can be found on the rear of the gift card.

How can I check my balance?

Gift card balances can be viewed on the M&S website here.  You can also check your balance by telephone on 0333 014 8443 in the UK and Channel Islands. Local rates apply but please note mobile rates vary. Your balance can also be checked in store by presenting your barcode for scanning at the till.

Can I change the value of a M&S Corporate Gift Card after I’ve paid for it?

No. You would need to request a refund and reorder the correct value. Refunds cannot be given if the order has already been activated.

Is there an expiry period on gift cards?

Gift cards and e-gift cards are valid for 48 months from the last transaction (which includes the initial card load, adding or spending funds, or balance enquiries). Gift cards and e-gift cards issued in the Republic of Ireland are valid for 60 months from the last transaction.

Any remaining balance will be cancelled on expiry of the validity period.

What will happen if items purchased with a gift card are returned?

If any product purchased with a gift card is returned for an exchange or refund, any money refunded will go back onto the gift card. It can then be reused.

What happens if a gift card is lost, stolen or damaged?

Gift cards are valuable. Marks & Spencer will not accept liability for lost, stolen or damaged gift cards.

e-Gift card FAQs

What are e-Gift cards?

e-Gift cards work just like physical gift cards but they’re sent to the end recipient by email. They can be used for shopping online at or scanned from your device’s screen in-store.

What denominations of e-Gift card do you offer?

e-Gift cards can be loaded with any value from £1 to £1000.

How would they be sent to me?

There are two ways to order – either by uploading a spreadsheet or by manually entering your required values and number of e-Gift Cards. Unless your order is particularly complex, we recommend using manual entry for convenience.

How quickly will I receive my e-Gift cards?

As soon as payment has been received your e-Gift cards will be sent to you or your recipients.