Gift card FAQs
What denominations do you offer?
Gift cards can be loaded with any value from £1 to £1000. We offer pre-denominated cards which have the value printed on them in the following denominations: £5, £10, £25, £50, £100
Do you offer different styles of gift cards and gift card wallets?
We do offer Christmas themed wallets during the festive season, but ordinarily we provide our standard M&S branded black wallets. The standard M&S gift card remains the same throughout the year, M&S branded black.
Where do you deliver gift cards?
Can you deliver gift cards to multiple addresses?
How are gift cards delivered?
Gift cards are delivered in a sealed secure envelope or package by UPS. A signature will be needed upon delivery.
When will my gift card order be delivered?
Please allow up to 4 working days to receive your physical gift cards from order placement.
Is there a charge for gift card delivery?
Where can I spend my M&S gift cards?
Gift cards and e-gift cards can be redeemed at M&S stores in the United Kingdom, ROI and the Channel Islands (including outlet, railway, motorway and airport stores, but excluding Jersey, BP connect stores and M&S Opticians locations) and online at marksandspencer.com (marksandspencer.com/i.e for Republic of Ireland).
What can be bought with gift cards?
Gift Cards and e-gift cards may be used to purchase goods of a higher price than the amount on the card, on payment of the difference.
Gift cards cannot be exchanged for cash or used to pay for M&S Bank services, products, or outstanding card balances, made to measure shirts, personalized cards, M&S Energy, to buy another gift card, e-gift card, or to pay Clearpay instalments.
Gift cards cannot be used to pay for made-to-order curtains purchased online, but can be used to pay for made-to-order curtains purchased in-store.
Gift cards cannot be used on Ocado.com
Where do I find my gift card PIN and 19 digit code?
How can I check my balance?
Can I change the value of a M&S Corporate Gift Card after I’ve paid for it?
No. You would need to request a refund and reorder the correct value. Refunds cannot be given if the order has already been activated.
Is there an expiry period on gift cards?
Gift cards and e-gift cards are valid for 48 months from the last transaction (which includes the initial card load, adding or spending funds, or balance enquiries). Gift cards and e-gift cards issued in the Republic of Ireland are valid for 60 months from the last transaction.
Any remaining balance will be cancelled on expiry of the validity period.
What will happen if items purchased with a gift card are returned?
What happens if a gift card is lost, stolen or damaged?
e-Gift card FAQs
What are e-Gift cards?
e-Gift cards work just like physical gift cards but they’re sent to the end recipient by email. They can be used for shopping online at www.marksandspencer.com or scanned from your device’s screen in-store.
What denominations of e-Gift card do you offer?
How would they be sent to me?
There are two ways to order – either by uploading a spreadsheet or by manually entering your required values and number of e-Gift Cards. Unless your order is particularly complex, we recommend using manual entry for convenience.