Customer Loyalty Solutions
Why not allow your customers to turn points into M&S vouchers or gift cards when they redeem their rewards?
Companies are rethinking their reward strategies and using flexible benefits to attract new people and motivate existing staff through the downturn. There is increased pressure on businesses to reduce costs whilst improving motivation and engagement, whether that’s for staff internally or for loyal customers.
Here at M&S we see loyalty as a way of going above and beyond to exceed your customers’ expectations, forming a relationship which engages and recognises the customer to all levels.
No matter at what stage you are at in your loyalty scheme we thrive on improving and starting schemes using our expert insight. We offer intelligent and informative advice to help our clients gain and retain valuable customers.
By including M&S as an option within a loyalty scheme your customers, whilst shopping, will instantly be reminded of how they earned that bonus, thus generating positive thoughts about the giving company and encouraging future expenditure via the scheme.
Using our expertise in customer acquisition and retention, we completed research and talked to some of the leading insurance providers to gain an insight into what strategies attract and retain customers. We found that customers don’t just expect the best price for their policy, but look for an added value, whether this is loyalty schemes, rewards or a refer a friend scheme.
Speak to our dedicated team today to see how M&S can help drive loyalty within your business.