Customer retention

Customer Retention Strategies

With M&S Corporate Gifts you can use the strength of one of the UK’s biggest brands to retain customers.

Our legacy of delivering exceptional levels of returns from recruitment and employee retention strategies is unrivalled and we want to help you keep your customers for many years.

Perhaps your customer has already purchased from you once – can you guarantee that they’ll return again? Have you got a particular customer that you want to thank with a personalised or dedicated corporate thank you gift? Here at M&S we strive to incorporate our pre-existing knowledge to benefit you, the business owner. If you require a retention scheme which is stress free and minimal hassle you have come to the right place.

So what can a retention incentive do for you?

– Build customer satisfaction and retain their need to return to you

– Reward loyal existing customers and show them how vital they are to your business

– Convert one off customers into happy regular buyers

– Allow the subsequent growth of revenue as your customers increase

As well as our experience in dual branded marketing campaigns, you’ll also benefit from a product range that’s loved by millions, and a brand that’s synonymous with value, quality and service. We also offer great discounts on larger orders, and location is never an issue – customers can shop in store, online or via their mobile. Read about how we have helped nationwide brands such as O2, Honda, RAC and Barclaycard.

Using our expertise in customer acquisition and retention, we completed research and talked to some of the leading insurance providers to gain an insight into what strategies attract and retain customers. We found that customers don’t just expect the best price for their policy, but look for an added value, whether this is loyalty schemes, rewards or a refer a friend scheme.

Speak to our dedicated team today to see how M&S can help drive customer retention within your business.

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