Procurement FAQs

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What is the Procurement card and how does it work?

The M&S Procurement Card is a preloaded card which runs off our Gift Card platform; it can be used in all M&S stores in the UK & Ireland as well as online in UK.

How do I place an order?

Simply contact the team at cgv@marks-and-spencer.com or call 0044 (0)333 014 8443 and they will guide you through the process. If you already have an account with M&S FOR BUSINESS then you will be able to add the Procurement card as an additional order when you send an order to the team.

What can I buy with my Procurement Card?

The cards can be used for most purchases. They cannot be used to pay for M&S Bank Services, M&S Bank Products, M&S Energy or outstanding M&S credit card, and M&S More Chargecard balances. They are not accepted for Made to Measure Shirts or personalised cards.

Can I use my Procurement Card as part payment?

Yes, you can. You can pay the difference with your credit or debit card online. You can use cash if paying in stores.

How can I check my balance?

Your Procurement card can be viewed on the website under check balance in My Account. Your balance can also be checked in store by presenting your barcode for scanning at the till.

Can I get the cash back from my Procurement Card?

Procurement Cards cannot be returned or refunded, except in accordance with your legal rights. The balance cannot be converted into cash.

Is there an expiry period for my Procurement Card?

Cards are valid for 24 months from the last transaction (transactions include balance enquiries). Any remaining balance will be cancelled on expiry of the validity period.

What will happen if I return an item purchased with my Procurement Card?

If any product purchased with a Procurement Card is returned for an exchange or refund, any money refunded will go back onto the card.

What happens if my Procurement Card is lost, stolen or damaged?

Marks & Spencer will not accept liability for lost, stolen or damaged cards.

Can we have our logo incorporated on the card?

We can add your company logo onto the card subject to quotation and minimum volume requirements

Step 1

Choose your product
M&S for Business website

Step 2

See your discount
M&S for Business website

Step 3

Place your order
M&S for Business website

Step 4

We will contact you
M&S for Business website